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31 Useful Japanese Phrases for City Office Counters in Japan
I need to go to the city office, but I don’t know what to say in Japanese.
You can use short and simple Japanese phrases. They do not need to be perfect.
This article introduces short Japanese phrases you can use at city office counters in Japan. You can say them slowly, show them on your phone, or point to the phrase you need.
The phrases are simple words for procedures, documents, and support. They are not perfect formal Japanese, but they can help staff understand what you need.
Phrases for Asking Where to Go and What You Need

Use these phrases when you first arrive at a city office and are not sure where to go. They can help you tell staff what you need, such as a procedure, certificate, address registration, health insurance, or My Number Card.
Tap the speaker icon to hear the pronunciation.
この てつづき、したい
kono tetsuzuki, shitai
“I want to do this procedure.”
この しょうめいしょ、ほしい
kono shomeisho, hoshii
“I want this certificate.”
この しょるい、だしたい
kono shorui, dashitai
“I want to submit this document.”
この しょるい、もってきた
kono shorui, motte kita
“I brought this document.”
これ、ききたい
kore, kikitai
“I want to ask about this.”
ひらかたしに ひっこして きた
Hirakata-shi ni hikkoshite kita
“I moved to Hirakata City.”
じゅうしょ、とうろく したい
jusho, toroku shitai
“I want to register my address.”
けんこうほけん、ききたい
kenko hoken, kikitai
“I want to ask about health insurance.”
マイナンバーカード、ききたい
Mai Nanba Kado, kikitai
“I want to ask about My Number Card.”
どの まどぐち?
dono madoguchi?
“Which counter should I go to?”
Phrases for Filling Out and Submitting Documents

These phrases are useful when you are filling out forms at the counter. They can help you ask what to write, explain a mistake, or tell staff that you do not have a required document.
Tap the speaker icon to hear the pronunciation.
ここ、なに かく?
koko, nani kaku?
“What should I write here?”
どこ、かく?
doko, kaku?
“Where should I write?”
かきかた、わからない
kakikata, wakaranai
“I don’t know how to write this.”
みほん みせて
mihon misete
“Please show me an example.”
これで OK?
kore de OK?
“Is this OK?”
ここ まちがえた
koko machigaeta
“I made a mistake here.”
あたらしい かみ ほしい
atarashii kami hoshii
“I want a new form.”
ほかに なに いる?
hoka ni nani iru?
“What else do I need?”
きょう これ ない
kyo kore nai
“I don’t have this today.”
きょう また くる
kyo mata kuru
“I will come again today.”
あす また くる
asu mata kuru
“I will come again tomorrow.”
Phrases for Getting Help at the City Office

Use these phrases when you need help because of an injury, illness, pregnancy, disability, or a baby. They also include phrases for asking where the restroom, elevator, or exit is.
Tap the speaker icon to hear the pronunciation.
すわりたい
suwaritai
“I want to sit down.”
トイレ、どこ?
toire, doko?
“Where is the restroom?”
くるまいす ある?
kurumaisu aru?
“Is there a wheelchair?”
けが している
kega shite iru
“I am injured.”
にんしん している
ninshin shite iru
“I am pregnant.”
あかちゃん おむつ かえる
akachan omutsu kaeru
“I want to change my baby’s diaper.”
あかちゃん ミルク のむ
akachan miruku nomu
“My baby needs milk.”
エレベーター、どこ?
erebeta, doko?
“Where is the elevator?”
でぐち、どこ?
deguchi, doko?
“Where is the exit?”
きぶん わるい
kibun warui
“I feel sick.”
We hope these phrases are useful when you visit a city office counter in Japan. Please use them whenever you need a little help.
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